Privacy Policy

At Tokyo Robot, accessible from tokyo-robot.com, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document contains types of information that is collected and recorded by Tokyo Robot and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Information We Collect

When you interact with Tokyo Robot, we may collect several different types of information for various purposes to provide and improve our service to you.

• Personal Information: Includes your name, email address, shipping and billing address, and phone number when you register an account or complete a purchase.
• Payment Information: We securely process payment information, including credit card details, strictly for fulfilling your orders. We do not store sensitive payment information directly on our servers.
• Usage Data: We may collect information about how the site is accessed and used, such as your computer's IP address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, and other diagnostic data.

2. How We Use Your Information

Tokyo Robot uses the collected data for various purposes:

• To provide and maintain our service, including processing transactions and delivering purchased Gundam models.
• To notify you about changes to our service or issues with your order.
• To provide customer support and respond to your inquiries.
• To gather analysis or valuable information so that we can improve our website and product offerings.
• To send you promotional emails about new products, special offers, or other information which we think you may find interesting (only if you have opted in).

3. Sharing of Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers.

We may employ third-party companies and individuals to facilitate our service (such as shipping partners or payment processors). These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4. Data Security

The security of your data is critical to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We utilize standard SSL encryption to protect data transmissions during the checkout process.

5. Your Data Protection Rights

We want to ensure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@tokyo-robot.com.